I just wanted to let you know that I've read about someone else having this exact issue a year or so ago when I was reading up on the helix before purchasing one. I've tried finding the thread so I could link it for any possible solutions, but I'm as of yet unable to find it. If I do I'll be sure to post it. I want to say it was on the golfmk7 forum. Sorry I can't be of more help!