They swapped the unit out fro one from a stock car as VW refused to entertain anything without “proof” despite having almost a dozen videos of it happening including to their techs but no faults logged in the system anywhere.
make sure you video it if possible.
VWFS were fuming when I made yet another complaint directly to them after they found two had been closed without authorisation.
We were refunded a percentage of the monthlies from the last 2yrs as they said I should’ve been taken out if the vehicle before the first year was up due to the number of times they’d had it back.
The gearbox issue has not been fixed though as “it’s within tolerance” apparently.