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Penguin

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Penguin last won the day on February 4

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About Penguin

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    Ought to work for R GmbH

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    N. Yorks

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  1. I cant figure out if you're trolling or actually being serious here ๐Ÿค” Firstly at no point have any contradictions been made nor has anything been exaggerated or fabricated. At no point have stamped my feet and demand the car be fixed now; simply to have some firm commitment that they will get the car booked in and looked at it with a bit more intent than "we'll look at it between jobs". I don't have the luxury of being able to leave my car with them for weeks on end and logistically it's not the most practical thing to do. I don't care if I get an appt in 1 week or 2 months but would appreciate a more professional, pro-active response than what I've had in the last 3 weeks. I'm sorry but with any product or service that's been purchased, that type of customer service is poor. I didn't jump on here the minute I spotted the issues and start throwing mud, I've allowed enough time for an appropriate response (that doesn't mean to have had everything fixed BTW) and have now become frustrated; I don't think I'm being unreasonable and given my experience, my posts are valid and are fair to be raised. I've asked the question of whether or not those codes indicate a serious underlying issue and I'm still waiting for a response on that. Since finding the error codes I've not driven the car hard, at WOT etc. I've actually left the car in D and let it change up when it wants trying to keep it off boost, until I can be sure I'm not going to cause expensive/irreparable damage. My comments on how the car drives and post map performance are based on my drive home, once I was back on familiar, quieter roads. I did the scan after driving my son to school the following day and phoned R-Tech straight away. I've treat the car with kid gloves since and scan it almost daily now to ensure nothing else is amiss. The ACC error was what led me to do the scan and that's when I found 72 stored faults and upon checking them some were of no concern but others led me to dig a little further and become concerned. My car has been fault free since buying it and that specifically includes the ACC system. As you're aware the FMIC fitting is a bumper off job so I wouldn't be wrong in thinking "what's changed since my ACC worked on the drive down to R-Tech?". If it's not a physical issue with a harness/wire/connector or similar then the only other change is the software on the car. The ACC isn't actually a major worry but it was working pre-remap then as far as I'm concerned, it should have been returned to me in the same state. R-Tech were quick to enough to demand I scan my car and deliver it to them fault free so in return I would expect a similar courtesy. The hardware on my car and the choice of turbo was discussed a few times with both R-Tech and Littco beforehand and at no time was it flagged up that my choices and route I was taking was a bad idea. In fact, R-Tech were pleased that I had decided to upgrade the turbo and Littco themselves said it would be a good platform for tuning; at no stage was I advised "upgrading the turbo is a good idea but you should also consider X, Y, Z". IMO I couldn't have done any more 'due diligence' and I was taking confidence in the advice I was getting from well regarded tuners. The mods on my car are pretty much standard and similar to many other stage 1 cars on here and I'm not naive in knowing there's additional stress on drivetrain, most tuners would be able to achieve similar numbers and claim that they were tuning responsibly and well within the tolerances of what hardware was capable of. I wasn't asking for silly numbers and in honesty, any improvement on the Revo stage 1 map would have just been a bonus but the car did give some good numbers but heat soak was observed so I was advised to get the FMIC and then the car will run more efficiently. Part of my reasoning for opting the L380X instead of the regular L380 was that it future proofed me for stage 2 so I asked them to fit the FMIC as similarly it would ready the car for going stage 2 etc. At no stage prior to mapping was I told that a FMIC is essential; plenty of others run stage 1 (and 2) without one, even in warmer climates than ours. All I've requested is a date to get the car booked in for diagnostics with a one day turnaround. Even if I'm told, yes there's issues but we need to get you booked in again and will need the car for X days then that's fine, it's not ideal but I accept it will have to happen. That isn't too much to ask IMO. I''m done with this thread now.
  2. Sorry to hear about your brother. ๐Ÿ˜ž
  3. Checks date....it's not 1st April. Might give this a go ๐Ÿ‘
  4. Iโ€™ve never had issues with Revo maps or the agents/indy specialists who flash them. FFS I had a perfectly working R before handing my keys to these clowns. The turbo swap was meant to give peace of mind on a car I really want to keep for a long time and instead itโ€™s just been a complete ball ache. With the time off Iโ€™m going to have to take to get this sorted I should have just got a Revo turbo and a stage 2 performance pack....probs would work out cheaper in the long run.
  5. Thanks. TBH I did toy with Littco/Devil Developments doing the work but went with R-Tech based on their reputation. Hindsight eh...
  6. Oooft that looks lufly ๐Ÿ‘
  7. Itโ€™s the colour I wanted and at the time bloody rare!
  8. Aye that personal plate 7.5 Lapiz blue R they use in the group drag races doesn't seem very quick. It's like that one shit go-kart that everyone tries to avoid when it's time to get in the karts ๐Ÿ˜‚ Probs running on Tesco 95 RON ๐Ÿ˜Š
  9. That was my diplomatic, pre-watershed response too ๐Ÿ˜‡
  10. The majority of the errors were nothing of significance, 'databus error value received' and similar; the type of thing that happens if you disconnect the battery or the connectors to other ancillary systems. My point on the sheer number of codes was that they should have been scanned and cleared before handing the car back to me, the fact they weren't shows why the other problems I'm having weren't spotted. The waste gate actuator is one of the issues I've reported; the position/voltage which it's been set to is out of tolerance, ~3.6V is ideal, mine is at 4.112V and Googling around it seems that some of the other errors I'm seeing are common when people have swapped turbo's on the R/GTI and the actuator isn't setup correctly. If it was a major issue then I'd get an EML and possibly limp mode too so it's not too bad but speaking with Littco it should ideally be within that tolerance to run optimally. So not the end of the world but for what I paid for the Supercore and the service it should be set within tolerance. Once that's sorted then I'll know if some of the more significant errors are to do with the actuator or the remap. I collected the car at 1500 on a Monday a'noon 3 weeks ago and reported the issues at 0900 the following morning, I've twice sent emails detailing the faults (with screenshots) so far I've had two phone calls from them; one asking if I can leave the car with them for a x days/weeks and they'll get around to looking at it between other jobs (which is a complete pi55 take) and another call where I just repeated what was in the email, that was two days ago when I was promised a call back within the next 5 mins. All seems very cowboy to me. The whole experience with them has been a nightmare TBH, I can't for the life of me figure out where their reputation comes from. I should have just bought a tuning box from Aliexpress and saved myself a load of cash. I've held off doing any sort of post about the car, which I was looking forward to doing as on paper it's impressive and it's actually a monster to drive but that's all irrelevant if the custom tune and upgraded turbo, which are meant to be more reliable, have me worried that something is going to go bang. The problems I'm seeing could be nothing to worry about at all and it could all be fixed with half a turn of the actuator rod but the car shouldn't have been handed over to me like this and their response and actions should have been better. I'll give them another week to get something firmed up or I'll be asking for a refund on the remap and enough money to also get my ACC working again, and I'll go elsewhere. Given the choice again, I wouldn't go anywhere near them.
  11. It's not like they've left me with an un-drivable car, Keithy. There's just something not setup correctly which happens to be something that was covered in the L380X swap-out and something else is also amiss which can only be attributed to the bumper off, for the FMIC fitting. If I can find these things via a warning light and by looking on the live data and/or from stored error codes then so they should have been able to. The fact I had 72 stored error codes from when they've had the car means that they didn't do any proper post work checks on the car (I did a scan the morning I dropped the car with them, I had zero error codes and that's the way it usually is). On the plus side they evidently didn't fk up the oil change...1 out of 3 ain't bad ๐Ÿ˜Š Regardless it's not the fact the issues are there it's the total disinterest or urgency in getting booked back in to get the problems sorted. In my book the true test of good customer service is how issues are dealt with and so far they are lacking in every dept. Absolute shit show. I love the performance of the car now but am honestly starting to regret my choice. I done the turbo swap to mitigate any future issues with the stock turbo. I ran Revo stage 1 for nearly a year without a single issue or error code and now I'm scanning the car almost daily as I have little confidence in the work that's been carried out. Methinks I'm going to end up with another map in the near future if this doesn't get sorted.
  12. Lets not forget the 7 and 8 use completely different turbo's.
  13. Agreed but as I said, there's likely going to be huge discounts available on this simply because it's a Peugeot. I think comparing to an Insignia is a bit harsh! ๐Ÿ˜‚
  14. The bloke is a wucking fanker, that's why!
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