Speedy27

200 mile journey yesterday and no issues with ACC. I do not use the speed sign recognition assistance with it though.

Cheers I'm sure it will, it's not bothered me that much. I'm just glad that they are sort of aware of how to fix these matters now.

So out the door early for work this morning and there's moisture on the car. A few minutes into the drive and the steering wheel buttons stop working and then the travel assist warning comes on. It will be phone call to VW finance on Monday and then the dealership will be ordering a new steering wheel which is what they thought they would have to do initially. VW finance have been pretty good and have already given me nearly £400 in compensation, I'll be asking for some more now as the steering wheel will take a while to come through.

No the SOS update is not a fix for ACC. My travel assist warning keeps making my steering buttons not functional, they hoped a reset would fix it but I found out this morning it hasn't so they will be ordering me a new steering wheel when I call them on Monday as apparently this is the fix.

See my thread in the gremlins section, my car was in on Wednesday and there was an update for the SOS released the day before. I've had no drop in signal and therefore no pops from the SOS since. So far so good.

Dropped my car off this morning and just got it back. There was an update released yesterday for the R for the problems with the SOS and this has been installed on my car. A short drive home and no drop in signal so no popping from the speaker, we'll see if this update has sorted it. The travel assist error, saying not available and then making buttons on the steering wheel not work has also been looked at. The dealership thought a new steering wheel may be needed before I took it in but they hooked the car up today and the system was apparently showing fault readings between the systems, so these have been recoded and reset apparently. I'll have to wait for some rain/moisture on the car to see if this issue has now been sorted as that's when the issue happens for me.

If you are moving the keys and in range of the car that is why the coming home light function is activating. But it shouldn't be unlocking the car until you are closer.

These are the addresses I emailed, Michael Todd is the CEO. customerservices@vwfs.co.uk michael.todd@vwfs.co.uk

With regards the issues some of us are getting I wrote an email yesterday evening and I obviously sent it to the right person, VW finance customer service but also found the email for the VW finance CEO. As at 830am I received a phone call from a VW boss stating their CEO had received my complaint, it was now logged and they were immediately allocating a case handler. 2hrs later the case handler called and went through everything, a very honest guy stating that they are aware of the issues and VW are still trying to work on updates for certain glitches, time frame unknown. Some other models do have a recall update available but not for the R yet. My car is still booked in at a dealer next week for them to have a look, maybe able to sort some things. The case handler is now in direct contact with them, he is sorting out a courtesy car for the day and is already offering 10% off my finance agreement for a year, will discuss this further next week. Depending on time scales for updates we can implement the discount or start the process of rejecting the car. Think I may try get a little more discount. Although there are these glitches I can't fault the VW contact I received since sending the email less than 24hrs ago. And the car is still bloody good to drive 😁

Do you have details of who you made contact with regards the issues?

What was their response?

I've got mine booked in for the 11th Aug to look at the occasional popping sound from the SOS and also the travel assist which seems to say unavailable whenever it's been raining and in turn stops any of the buttons on the left side of the steering wheel from working. Also saw the below on 'VW Golf MK8 Owners UK' from someone who states they work at VW and currently doing some of these updates.... People just to let you know ocu recall update just released . Get in contact with your dealers . For online functions not always working . 👍

Yep this is the biggest concern with the link to ACC. Haven't needed to use ACC for a while but when on a long journey I will always make sure the system is showing driving on the left to avoid any sharp breaking when overtaking cars whilst ACC is on.

None of them work when the travel assist is unavailable.

One thing that is starting to annoy me is that when the system says travel assist is unavailable for whatever reason, in my experience so far usually in heavy rain, the buttons on the left side of the steering wheel don't work. There's obviously other buttons, voice control to do the same functions for driving modes and sound etc but its an annoying fault.