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Lethalbrizzle

Hello, but not the best of starts

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I wouldn't touch the car mate, give it back and find another. God knows what else is wrong that they aren't going to tell you about.
Wow do you like in a bunker with a tinfoil hat?
Paranoid much...

Hopefully the OP will get a new mechatronic unit or better still a brand new gearbox all under warranty, agreed not what you want as soon as you get a new car hut it happens, gearbox faults are pretty rare on VAG cars considering how many they sell. Of course the car could be a complete dog's dinner (sorry OP) but jumping to a conclusion like you wouldn't touch it is a bit strong surely?

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Wow, do you live in a cave with a Tin foil hat? You seem paranoid that everyone is genuine and honest.

They told him the car was serviced, read what he wrote again, I think you may need glasses mate. I don't trust anyone because people tend to be greedy lying scumbags, especially when it comes to making a few bob because wages are low and commission is desperately needed.

"Hopefully" the OP will get it sorted but I wouldn't trust them after being lied to. That's what sane people do right? You know when someone lies to you, the chances are they will lie again. Fool me once, shame on you. Fool me twice. Shame on me. 


 

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No need for arguments.

 

I'm not so bothered about it needing fixing, but I am concerned it needs sorting after only 14k miles and it's what they called a "known issue". How long until it happens again, probably just after my warranty expires?

 

I'm giving them the benefit of the doubt so far. I checked the air filter myself, before it went back, and it was clean and new looking, so I'm willing to believe it has been serviced.

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Let them fix it and rag the arse out of the GTi in the meanwhile.

 

If it plays up again don’t take it back to the supplying dealer, your warranty is valid at any VW dealer. At least then someone with no skin in the game will check the car

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No need for arguments.
 
I'm not so bothered about it needing fixing, but I am concerned it needs sorting after only 14k miles and it's what they called a "known issue". How long until it happens again, probably just after my warranty expires?
 
I'm giving them the benefit of the doubt so far. I checked the air filter myself, before it went back, and it was clean and new looking, so I'm willing to believe it has been serviced.


When they say know issue it may be the mech that talks to the gearbox a couple of members have had issues with theirs and been fixed under warranty, maybe you are thinking they knew about the issue with the car?

You can have an issue with a brand new car unfortunately, hopefully it will all be fixed and back to you with no issues. Mind you any problems of any kind and you are surely still in the period where you can reject the car if that's what you want to do?

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1 hour ago, Shug said:

Let them fix it and rag the arse out of the GTi in the meanwhile.

 

If it plays up again don’t take it back to the supplying dealer, your warranty is valid at any VW dealer. At least then someone with no skin in the game will check the car

That was my intention, but the GTi has a telematics recording speed, location, driving style and vehicle status, which kind of takes the fun out of it. 

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1 hour ago, SpursMadDave said:


 

 


When they say know issue it may be the mech that talks to the gearbox a couple of members have had issues with theirs and been fixed under warranty, maybe you are thinking they knew about the issue with the car?

You can have an issue with a brand new car unfortunately, hopefully it will all be fixed and back to you with no issues. Mind you any problems of any kind and you are surely still in the period where you can reject the car if that's what you want to do?

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It's likely they didn't know about it as it only seems to happen after it gets warm and you've been driving for at least 30 minutes. I am still in the period to reject, although having never been in this position before I'm not sure if it is as simple as just asking for a refund. I paid cash. They will likely want me to swap for another car, which they made a thing if pointing out, along with the car having been fully serviced and having gone through a 140 point check. 

 

As it stands, I don't want to reject, but it has taken the shine out of the whole new car process. I was also thinking of a Revo map in the future but the car feels a little fragile as it stands and I intended on keeping for a good 5-6 years.

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It's likely they didn't know about it as it only seems to happen after it gets warm and you've been driving for at least 30 minutes. I am still in the period to reject, although having never been in this position before I'm not sure if it is as simple as just asking for a refund. I paid cash. They will likely want me to swap for another car, which they made a thing if pointing out, along with the car having been fully serviced and having gone through a 140 point check. 
 
As it stands, I don't want to reject, but it has taken the shine out of the whole new car process. I was also thinking of a Revo map in the future but the car feels a little fragile as it stands and I intended on keeping for a good 5-6 years.
If it's the control unit that connects with the box then electrical items can fail, if it's the actual box then it's a rare failure and a new box will cure that. Completely understand the new car feeling being ruined I had that with a precious car but believe me it will soon put the smile back on your face once you get it back.

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That was my intention, but the GTi has a telematics recording speed, location, driving style and vehicle status, which kind of takes the fun out of it. 
Is that the dongle thing in the obd port? If so just unplug it and say you thought it was the cigarette lighter

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Been to visit my parents, and a couple friends this weekend. They all said the same thing, including a few people at work.... "I hope you asked for your money back". 

 

I would imagine if I did they wouldn't be so accommodating. Does anyone have any experience if this? Not really sure what to do now 😬

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Been to visit my parents, and a couple friends this weekend. They all said the same thing, including a few people at work.... "I hope you asked for your money back". 
 
I would imagine if I did they wouldn't be so accommodating. Does anyone have any experience if this? Not really sure what to do now


Why? It’s got a fault that will get fixed under warranty, could have happened to any car at any time. You’ll end up with new, genuine parts fitted by VW technicians, and it’ll likely never fail again. You’ve got a courtesy car that’s pretty equivalent to get you around, and the garage seem to have been wholly reasonable thus far.

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1 hour ago, Lethalbrizzle said:

Been to visit my parents, and a couple friends this weekend. They all said the same thing, including a few people at work.... "I hope you asked for your money back". 

 

I would imagine if I did they wouldn't be so accommodating. Does anyone have any experience if this? Not really sure what to do now 😬

As mentioned above, the garage seem to be doing things well and sorting things.

 

also, if anyone wants to reject a car, they must give the dealer a chance to make good.

 

they are doing this.

 

if they cocked up or messed you around, then definite grounds to complain and reject.

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Why? It’s got a fault that will get fixed under warranty, could have happened to any car at any time. You’ll end up with new, genuine parts fitted by VW technicians, and it’ll likely never fail again. You’ve got a courtesy car that’s pretty equivalent to get you around, and the garage seem to have been wholly reasonable thus far.

100% agree, cars develop faults and break down, give them a chance to put it right and see how it goes. Even the slightest problem after that, well permission to go ape

 

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You're right, I'm just getting anxious. Can't really fault them so far, for sorting it. Although it does seem a bit sloppy to service a car and not reset the indicator. 

 

Some other things I've noticed that also seem to occur on the GTi. If you put the car in sport or eco, and switch the ignition off, when you start it again, it will appear to be in the mode you left it in, according the the screen, but it's actually reset back to normal drive? Is this strange behaviour normal, or am I missing something?

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