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4 hours ago, Penguin said:

That’s not the first time I’ve seen reports of Mountunes CS being crap (and this has been over a period of years, not due to Covid-19) 


Yea I’m actually speaking to another owner who has the stage 1 like me and he said it took them 5 weeks to get his device sent out and then 3 weeks for his intake, he’s ordered the TCU on the same day as me and is in the same boat.

 

They have responded to him this morning and said it will be Tuesday at the earliest...thats it, so thats 5 days after purchase and to be fair I couldn’t give a crap that it’s a bank holiday weekend, they should be trying to fill peoples orders, people who are spending a lot of money during tough times and supporting a business.

 

They’ve seen my message on Instagram but just ignored it and haven’t responded to an email, website says they won’t answer calls at the minute.

 

My main issue is that they’ve been advertising the TCU tune and then responded to all questions on social media along with a separate link for people who already own the stage 1 but no mention of delays due to COVID and then all communications go black.

 

The tune is done via a COBB handset (without COBB wrote on it) so it’s just a case of a file transfer via email once they have the handset codes.

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49 minutes ago, Dan-T said:


Yea I’m actually speaking to another owner who has the stage 1 like me and he said it took them 5 weeks to get his device sent out and then 3 weeks for his intake, he’s ordered the TCU on the same day as me and is in the same boat.

 

They have responded to him this morning and said it will be Tuesday at the earliest...thats it, so thats 5 days after purchase and to be fair I couldn’t give a crap that it’s a bank holiday weekend, they should be trying to fill peoples orders, people who are spending a lot of money during tough times and supporting a business.

 

They’ve seen my message on Instagram but just ignored it and haven’t responded to an email, website says they won’t answer calls at the minute.

 

My main issue is that they’ve been advertising the TCU tune and then responded to all questions on social media along with a separate link for people who already own the stage 1 but no mention of delays due to COVID and then all communications go black.

 

The tune is done via a COBB handset (without COBB wrote on it) so it’s just a case of a file transfer via email once they have the handset codes.

You should just message them and say you’re using chargeback on your card to get your money back. I bet they respond within the hour! 

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4 minutes ago, Penguin said:

You should just message them and say you’re using chargeback on your card to get your money back. I bet they respond within the hour! 

I paid using PayPal so getting a refund isn’t an issue if I want but then I’m stuck without a TCU remap.

 

I rep them all the time of social media too, been so happy with the service and how the car performs.

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Maybe a bit harsh, unless I am missing something you placed the order Thursday and its being sorted on Tuesday so take out sat/sun & Bank hol Mon you are waiting 2 days?
I get that you are impatient but that's hardly much of an issue is it?
Also is it customisable in any way or just a file to be flashed as there are lots of things you might want to consider i.e. Shift change points, removing kickdown (really advise that!) and launch control adjustments. If it's just their map and not customisable there may be some compromises to be accepted

Sent from my VOG-L09 using Tapatalk

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Gosh I guess I am not the only one molling over what stage 1 tune to go with. 
 

mountune is great but all in is like £700+
SA Tunning provide a similar handset but tune of your cars file and do it for £499 all in

have a mate who knows someone at Avon performance and he will do a drive in tune for £200. 
 

man and to top it out the figures quoted are all similar with mountune been the highest. 
 

but here are some questions to think about. 
 

would me getting a sports air filter and turbo elbow before stage 1 impact the possible power gains I’ll get?

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1 hour ago, Marcio Atouguia said:

Gosh I guess I am not the only one molling over what stage 1 tune to go with. 
 

mountune is great but all in is like £700+
SA Tunning provide a similar handset but tune of your cars file and do it for £499 all in

have a mate who knows someone at Avon performance and he will do a drive in tune for £200. 
 

man and to top it out the figures quoted are all similar with mountune been the highest. 
 

but here are some questions to think about. 
 

would me getting a sports air filter and turbo elbow before stage 1 impact the possible power gains I’ll get?

No 

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Gosh I guess I am not the only one molling over what stage 1 tune to go with. 
 
mountune is great but all in is like £700+
SA Tunning provide a similar handset but tune of your cars file and do it for £499 all in
have a mate who knows someone at Avon performance and he will do a drive in tune for £200. 
 
man and to top it out the figures quoted are all similar with mountune been the highest. 
 
but here are some questions to think about. 
 
would me getting a sports air filter and turbo elbow before stage 1 impact the possible power gains I’ll get?
If you get a £200 remap I doubt anything is going to compliment it apart from a big bill at some point...

Sent from my VOG-L09 using Tapatalk

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