[PSA] DQ381 TSB (CID: 34K1)

[WHY.A.H.WHY.A 145]

Hello Ladies & Gents. 

 

Just a heads up as i received it from one my club memebers

 

He got a call from the local dealer informing him about a software update for his 7.5 R. 

 

I have checked the online tool and retured the below result.

 

I asked him to get the details of the TSB onc he visits the service center. 

 

Will keep this post updated

 

[Booth11 23,663]

3 hours ago, WHY.A.H.WHY.A said:

Hello Ladies & Gents. 

 

Just a heads up as i received it from one my club memebers

 

He got a call from the local dealer informing him about a software update for his 7.5 R. 

 

I have checked the online tool and retured the below result.

 

I asked him to get the details of the TSB onc he visits the service center. 

 

Will keep this post updated

 

Thanks for posting.  Be great if you can get details.  
 

There’s also some chaat about the DSG recall in this thread also.  

 

[FishingVWR 1]

I receive the following if I try to do a recall lookup "This is not a recognizable Volkswagen VIN. Please check your VIN and try again"

 

https://www.vw.com/en/recalls.html

[bertj 14]

This might be a USA orientated site. If you go to https://www.volkswagen.co.uk/en/need-help/need-help-faqs/recall.html  all you get is 'consult your dealer, or the DVLA. AFAIK there's no UK VW site where you can enter a VIN but it would be good if someone knows of a UK recall site.

[FishingVWR 1]

If you go to https://www.volkswagen-bahrain.com/en/owners.html#vin-lookup it will accept a UK VIN. Mine is showing the same recall as the OP.

 

I currently have extended warranty so now would be a good time to get this done, in case it does show a fault with the DSG. Right?!

[Bodyboarder81 280]

I’m presuming as it’s a recall that any work that needs doing would be covered by vw , even if out of warranty? 

[neilybealy 21]

It says my vin is valid but not linked to any recall. Thought being a 19 7.5 it would be

[Deano 337]

59 minutes ago, neilybealy said:

It says my vin is valid but not linked to any recall. Thought being a 19 7.5 it would be

The link provided is for VW Bahrain so doubt it works for UK cars

[bneh 19]

I've got a '19 7.5 DSG with the DQ381 and enquired with my local dealer and they've not heard anything about this. I'm guessing they're just being a bit slow.

For those that haven't followed the various links:
- The issue seems to be with an oil pump shaft within the 'start/stop' system that can break without warning and destroy the transmission.
- The software update is to add diagnostic checks on the status of the pump and flag an issue before it causes anything terminal.

[FishingVWR 1]

I enquired today, 

17 hours ago, Deano said:

The link provided is for VW Bahrain so doubt it works for UK cars

 

That was the only link I could find that accepted my UK VIN. Can confirm it showed my vehicle was part of the recall.

[FishingVWR 1]

2 hours ago, bneh said:

I've got a '19 7.5 DSG with the DQ381 and enquired with my local dealer and they've not heard anything about this. I'm guessing they're just being a bit slow.

For those that haven't followed the various links:
- The issue seems to be with an oil pump shaft within the 'start/stop' system that can break without warning and destroy the transmission.
- The software update is to add diagnostic checks on the status of the pump and flag an issue before it causes a terminal issue.

 

I also enquired today and have been booked in for the software update. They said they'd need the car all day which I found odd! I queried the reason for the recall and it matches what you have put above essentially.

 

The only extra information he added was a "limited run" of the 7 speed gearbox. I've checked a friends R VIN (19 plate) and his did not show as part of the recall. I wonder if this only affects early 17/18 plate 7.5 Rs?

 

For those will in the warranty period / extended warranty I suggest you get booked in as soon possible.

Edited July 20 by FishingVWR

[MJC1216 49]

Checked mine which is a 19 plate and not showing any recall... Maybe does only effect a limited run but time will tell.

[FishingVWR 1]

Does anyone know if updating the DSG Control Unit will also perform a "DSG Reset"? If not, do you think if I ask VW to perform once they will whilst it's in?

[MJC1216 49]

1 minute ago, FishingVWR said:

Does anyone know if updating the DSG Control Unit will also perform a "DSG Reset"? If not, do you think if I ask VW to perform once they will whilst it's in?

Just checking is yours a 17/18 plate ???

[SloGold 43]

Just checked mine and it’s saying I’m part of the recall. 
 

17 plate 7.5 estate.