Spoke to VW UK (provided my cars reg - 16 plate Golf R - and date of purchase) and they informed me AppConnect could be retro-fitted.
Spoke to VW main dealer (Sinclair VW) and provided the same details. They told me AppConnect could be retro fitted. Booked car in to said dealer to have it fitted.
Dropped my car off and two hours later had a call saying AppConnect couldn't be retro-fitted!! When I arrived back at the dealer I kept asking why. They couldn't provide any reason why apart from they wouldn't have been able to tell me sooner as they needed to plug in the diagnostics computer. Would have preferred they told me that on the phone and would have preferred an apology for my wasted morning. Neither of those things happened.
Anyway, has anyone had a similar experience. Are Sinclair VW correct or should I be speaking to someone else?
p.s. I know I should have specified it before signing for the car...