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I have recently received such an bad customer experience from a online retailer so thought of sharing so that you could avoid the same. shop used: All Stars Motorsports site. http://www.all-stars-motorsport.com/ Purchased items TTE525 Wagner Tuning intercooler Kit Forge Motorsports Turbo blanket Total cost 4393.70€ Time when order placed & Paid 30.5.2018 Time when Order cancelled TTE525 1.6 as I got cold feet and cancelled the Turbo order as I thought the shipment was not yet processed. Wagner IC 2.6 as it was informed that this would be in back order with maybe 60days of delivery time, no available items in stock. Cancelled whole order and requested refund as company prompted as an option. Initially items were informed to be all ready for shipment so this change in availability was strange. Company indicated that they had already shipped the turbo so I should wait until they receive items back from cargo operator before they can refund order. I hadn’t received any shipping tracking code in first place so to me the items were never sent but agreed to wait anyways. Time passed, and no information or refund was given. I contacted them week later to ask for status - sales@all-stars-motorsports.com email responded nothing - before they were communicating with less than 1 hr response time. I created Service requests on their site to check refund status - I got response that my order was processed for the refund, it would just take some time. Time passed, no info or refund. I contacted them on weekly basis both with email and calling their service center directly tel:+351251648217 - their service operator was nice and helpful but in practice she hasn't done anything to help me getting my refund back. they have promised to check what refund status has been and promised to call or email me back - this has been useless. All in all, if you plan to order something from all stars motorsports - never use wire transfer as you probably won’t get your money back if something happens. This has been my worst commerce experience within 10 years.
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