thanksabunch Posted May 26, 2019 Report Share Posted May 26, 2019 Evening I recently got new phone whenever connect it to car it works fine until turn engine off, come back half hour later and it’s forgotten phone and started searching for old phone! have deleted other phones numerous times but soon as leave car and return the old phone is back on there! Also always reverts to playing radio 1 regardless of what station or SD card album I was on when turning car off! Been told it could be software update needed but just asking here see if anyone else has experienced similar? and whether software update sorted it! 65 plate car with Non Nav unit fitted Quote Link to comment Share on other sites More sharing options...
SpursMadDave Posted May 26, 2019 Report Share Posted May 26, 2019 Evening I recently got new phone whenever connect it to car it works fine until turn engine off, come back half hour later and it’s forgotten phone and started searching for old phone! have deleted other phones numerous times but soon as leave car and return the old phone is back on there! Also always reverts to playing radio 1 regardless of what station or SD card album I was on when turning car off! Been told it could be software update needed but just asking here see if anyone else has experienced similar? and whether software update sorted it! 65 plate car with Non Nav unit fittedI think it is almost certainly an update required, cant hurt to get it done and see anyway. If the unit is fubar dont get a new one from VW get a CP removed one as it will be way cheaper!Sent from my SM-G950F using Tapatalk thanksabunch 1 Quote Link to comment Share on other sites More sharing options...
thanksabunch Posted May 26, 2019 Author Report Share Posted May 26, 2019 10 minutes ago, SpursMadDave said: I think it is almost certainly an update required, cant hurt to get it done and see anyway. If the unit is fubar dont get a new one from VW get a CP removed one as it will be way cheaper! Sent from my SM-G950F using Tapatalk Thanks mate yes my plan would be to get a used unit and have someone code it to car etc! Unsure if the potential issue would be with the screen part in dash or the actual sd card module thingy in glove box! Quote Link to comment Share on other sites More sharing options...
SpursMadDave Posted May 26, 2019 Report Share Posted May 26, 2019 Thanks mate yes my plan would be to get a used unit and have someone code it to car etc! Unsure if the potential issue would be with the screen part in dash or the actual sd card module thingy in glove box!The screen is just that, a screen so only faults with that would be display related, any software issue would be the unit in the glovebox Hopefully a free update from VW will sort it out, dont forget to ask them to update the Nav while you are there too...Sent from my SM-G950F using Tapatalk thanksabunch 1 Quote Link to comment Share on other sites More sharing options...
thanksabunch Posted May 26, 2019 Author Report Share Posted May 26, 2019 2 minutes ago, SpursMadDave said: The screen is just that, a screen so only faults with that would be display related, any software issue would be the unit in the glovebox Hopefully a free update from VW will sort it out, dont forget to ask them to update the Nav while you are there too... Sent from my SM-G950F using Tapatalk Non satnav unit mate! unsure if would be free update too as 3.5 years old so expired warranty now 😞 Quote Link to comment Share on other sites More sharing options...
SpursMadDave Posted May 26, 2019 Report Share Posted May 26, 2019 Non satnav unit mate! unsure if would be free update too as 3.5 years old so expired warranty now All Nav updates are free from VW, the unit update should be free too hopefully, do you get the car serviced at VW?Sent from my SM-G950F using Tapatalk thanksabunch 1 Quote Link to comment Share on other sites More sharing options...
R-Estate Posted May 26, 2019 Report Share Posted May 26, 2019 Have you tried a unit reset?Sent from my iPhone using Tapatalk SpursMadDave and thanksabunch 2 Quote Link to comment Share on other sites More sharing options...
SpursMadDave Posted May 26, 2019 Report Share Posted May 26, 2019 Have you tried a unit reset?Sent from my iPhone using TapatalkGood call, just hold down the volume button for a few seconds as until it reboots itself Sent from my SM-G950F using Tapatalk Quote Link to comment Share on other sites More sharing options...
thanksabunch Posted May 26, 2019 Author Report Share Posted May 26, 2019 5 minutes ago, SpursMadDave said: All Nav updates are free from VW, the unit update should be free too hopefully, do you get the car serviced at VW? Sent from my SM-G950F using Tapatalk Yes all serviced at vw I will have to give them a call Tuesday Quote Link to comment Share on other sites More sharing options...
SpursMadDave Posted May 26, 2019 Report Share Posted May 26, 2019 Yes all serviced at vw I will have to give them a call Tuesday Shouldn't be an issue then and hopefully they will sort it foc can't see why not, good luck Sent from my SM-G950F using Tapatalk Quote Link to comment Share on other sites More sharing options...
thanksabunch Posted May 26, 2019 Author Report Share Posted May 26, 2019 4 minutes ago, R-Estate said: Have you tried a unit reset? Sent from my iPhone using Tapatalk Yes tried it few times mate no joy unfortunately frustrating thing is phone pairs up perfectly just once car is switched off it forgets the phone Tried Missus’s phone too - exactly same happens Quote Link to comment Share on other sites More sharing options...
SpursMadDave Posted May 26, 2019 Report Share Posted May 26, 2019 Yes tried it few times mate no joy unfortunately frustrating thing is phone pairs up perfectly just once car is switched off it forgets the phone Tried Missus’s phone too - exactly same happensSounds like it is just clearing the memory each time you turn off the ignition, I'm sure I've read of others having similar issues and it getting sorted with an update Sent from my SM-G950F using Tapatalk thanksabunch 1 Quote Link to comment Share on other sites More sharing options...
R-Estate Posted May 26, 2019 Report Share Posted May 26, 2019 Yes tried it few times mate no joy unfortunately frustrating thing is phone pairs up perfectly just once car is switched off it forgets the phone Tried Missus’s phone too - exactly same happensBummer. Sounds like you’ll need to visit a dealer to have the firmware updated it unless you can find the latest version on-line.Sent from my iPhone using Tapatalk thanksabunch 1 Quote Link to comment Share on other sites More sharing options...
thanksabunch Posted May 26, 2019 Author Report Share Posted May 26, 2019 Oh dear! This is exactly same issue as I’m getting! New unit in glovebox required by sounds of it! 😞 Will pull it out tomorrow and get part number from it! Assume it will need coding to car? https://www.golfmk7.com/forums/showthread.php?t=23089 Quote Link to comment Share on other sites More sharing options...
thanksabunch Posted May 26, 2019 Author Report Share Posted May 26, 2019 15 minutes ago, R-Estate said: Bummer. Sounds like you’ll need to visit a dealer to have the firmware updated it unless you can find the latest version on-line. Sent from my iPhone using Tapatalk Where would I even look mate? Quote Link to comment Share on other sites More sharing options...
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