Converse Posted March 13, 2015 Report Share Posted March 13, 2015 Sorry for those with earlier builds but I'm BW11 and received 5a on Wed morning and 5b at 08:45 today. Car is 5dr manual in LSG leased through vw Portsmouth so assume it's now waiting for a boat to Sheerness but suspect it might wait for a while. Link to comment Share on other sites More sharing options...
FBF Posted March 13, 2015 Report Share Posted March 13, 2015 Anyone know the details for putting in complaints to VW, i want to put something writing about the farce that my order has become. I complained re my service from day one, and got a not bad sweetner. customerservices@Volkswagen.co.uk You really have to hammer home how p*ssed off you are and have a rather lengthy email for it to be taken seriously sbp 1 Link to comment Share on other sites More sharing options...
andyshez Posted March 13, 2015 Report Share Posted March 13, 2015 Today is a good day, just checked the tracker and I have moved to Stage 5 "In transit" No text or email updates but I'm just delighted to see progress! (BW 11) Snooky 1 Link to comment Share on other sites More sharing options...
sbp Posted March 13, 2015 Report Share Posted March 13, 2015 Sorry for those with earlier builds but I'm BW11 and received 5a on Wed morning and 5b at 08:45 today. Car is 5dr manual in LSG leased through vw Portsmouth so assume it's now waiting for a boat to Sheerness but suspect it might wait for a while. Sounds about right - mine was the same but last week. 11 days and waiting - still staying strong Link to comment Share on other sites More sharing options...
Jamie Posted March 13, 2015 Report Share Posted March 13, 2015 I complained re my service from day one, and got a not bad sweetner. customerservices@Volkswagen.co.uk You really have to hammer home how p*ssed off you are and have a rather lengthy email for it to be taken seriously Cheers mate, was hoping to avoid using customer services as i've no confidence in them at all, but will try again with them. Link to comment Share on other sites More sharing options...
FBF Posted March 13, 2015 Report Share Posted March 13, 2015 Cheers mate, was hoping to avoid using customer services as i've no confidence in them at all, but will try again with them. Depends how strong a case you have. I complained till I was blue in the face, lengthy email outlining how bad things have been and it worked incredibly well. Just need to fight your corner. I was given a case handler who went out her way and copied in the salesman, sales manager and general sales manager in to my complaint. Don't ask don't get Link to comment Share on other sites More sharing options...
Dansx Posted March 13, 2015 Report Share Posted March 13, 2015 Got the 5c text and email this morning build week 9 the wait goes on but slowly getting closer... Link to comment Share on other sites More sharing options...
Jamie Posted March 13, 2015 Report Share Posted March 13, 2015 Depends how strong a case you have. I complained till I was blue in the face, lengthy email outlining how bad things have been and it worked incredibly well. Just need to fight your corner. I was given a case handler who went out her way and copied in the salesman, sales manager and general sales manager in to my complaint. Don't ask don't get Just fired off a lengthy mail, it's hard to stop typing when you get going, requesting a response asap. Will see what happens. Link to comment Share on other sites More sharing options...
Pigpen Posted March 13, 2015 Report Share Posted March 13, 2015 My tracker changed this morning to stage 6, so at least there is progress !! No text or update from dealer, so hope the tracker is accurate ... Lucky you I'm still '5'. Give them a shout from me when you pick it up! Link to comment Share on other sites More sharing options...
FBF Posted March 13, 2015 Report Share Posted March 13, 2015 Just fired off a lengthy mail, it's hard to stop typing when you get going, requesting a response asap. Will see what happens. Labour the fact that you are thinking about cancelling as I did. They advised me they take between 24-48 hours for a reply. Good luck Link to comment Share on other sites More sharing options...
sbp Posted March 13, 2015 Report Share Posted March 13, 2015 Just fired off a lengthy mail, it's hard to stop typing when you get going, requesting a response asap. Will see what happens. Just out of interest, what problems have you had? Don't feel mine has been the smoothest of procedures but unsure whether it's complaint-worthy in comparison to your experience Link to comment Share on other sites More sharing options...
Gwalker2272 Posted March 13, 2015 Report Share Posted March 13, 2015 (BW9) My tracker still says stage 5 and I've not had any text's since the 5a text, however I did receive my finance docs yesterday, LingsCars say that means the car must be at stage 40 as a minimum (at UK port).... I hope they are right!! Not sure about that as I got my paperwork through about a week before I got my stage 6 text and a few days before my 5c. Think once its built and they have got the chassis no they can start the paperwork Link to comment Share on other sites More sharing options...
markymark34 Posted March 13, 2015 Report Share Posted March 13, 2015 Got a pick up date pencilled in now for Monday 30th (3rd Oct order) Guess I'm feeling happier now that I know it's here but still irritated by the whole process and needing a hire car thanks to vw telling me at the start of feb that I woukd have it in three to four weeks (it will be eight by the time i get it). Worth complaining or no point? Anyone who has complained get any compensation? Link to comment Share on other sites More sharing options...
sbp Posted March 13, 2015 Report Share Posted March 13, 2015 Got a pick up date pencilled in now for Monday 30th (3rd Oct order) Guess I'm feeling happier now that I know it's here but still irritated by the whole process and needing a hire car thanks to vw telling me at the start of feb that I woukd have it in three to four weeks (it will be eight by the time i get it). Worth complaining or no point? Anyone who has complained get any compensation? 100%. If you're out of pocket! markymark34 1 Link to comment Share on other sites More sharing options...
Jamie Posted March 13, 2015 Report Share Posted March 13, 2015 Just out of interest, what problems have you had? Don't feel mine has been the smoothest of procedures but unsure whether it's complaint-worthy in comparison to your experience Have a look back at page 579, i did a brief outline of the issue. It's basically just that no one can tell me where the car is, it seems to have disappeared, and no one seems to be able to give me any answers. Link to comment Share on other sites More sharing options...
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