VW state 7 speed R DSG doesnt need servicing. Agree?

[Richard_Nottm]

Im in the process of finalising a multi year service plan with my dealer on the FL 7 speed DSG and they came back with:

" This vehicle I believe would not need a DSG service as it is a 7 speed gearbox which is a sealed unit , therefore would not need a service. "

 

Would i be right in saying this is wrong? I thought wet clutch and oil change....but please correct me if im wrong..

 

I hope the dealers correct. Dont like to think i need technical knowledge of cars to get the right service schedule.

 

Thanks

 

 

[Mainframe]

I suspect what they mean is that nothing needs doing with the DSG within the standard dealer £299 3 year service plan they flog.

[Paul_R]

Land Rover used to say the same thing about their 6 speed ZF auto. Most sensible long term owners buy the Ford kit for the same 'box that allows oil changes.

It's all to do with green credentials. If VW say their box doesn't need oil for 3 years, then they get to offset that against something else that does.

best advice is to take the car to an independent VW specialist the day after the warranty runs out.

[Richard_Nottm]

1 hour ago, Mainframe said:

I suspect what they mean is that nothing needs doing with the DSG within the standard dealer £299 3 year service plan they flog.

 

No, ive setup a plan beyond the 2 year plan that im buying with the car.  I did it with my last car.  Itemise all service requirements ie dsg, mots, air con dsg,30,40,50k and then carve it up in £15 monthly direct debit ot whatever....the prices get locked in now and money comes out of the pot and into the pot as you go along.  You can cancel and get a refund at any time. Im transferring 500 from my R32 plan.

 

30 minutes ago, Paul_R said:

Land Rover used to say the same thing about their 6 speed ZF auto. Most sensible long term owners buy the Ford kit for the same 'box that allows oil changes.

It's all to do with green credentials. If VW say their box doesn't need oil for 3 years, then they get to offset that against something else that does.

best advice is to take the car to an independent VW specialist the day after the warranty runs out.

 

i googled it and i reckon its a wet clutch DQ381....emailed her back and shes spoke to a tec and agreed and apologised.

I apologise – just confirmed with parts – this one does indeed have a filter so would require changing. 

 

 

[DUB]

Scary that you have to do the research yourself to get the correct answer from the dealers 🙄

[Richard_Nottm]

7 minutes ago, DUB said:

Scary that you have to do the research yourself to get the correct answer from the dealers 

 

Yes, my inner monologue was saying the same thing.  Should be heres my reg, you tell me what it needs.  Oh well now clarified :-)  We are just geeky enough to know gearbox part numbers and detailed information.

 

Th diesl particulate filter doesnt need doing til 50k :-)

 

 

[DUB]

13 minutes ago, Richard_Nottm said:

 

Yes, my inner monologue was saying the same thing.  Should be heres my reg, you tell me what it needs.  Oh well now clarified :-)  We are just geeky enough to know gearbox part numbers and detailed information.

 

Th diesl particulate filter doesnt need doing til 50k :-)

 

 

 

It's a good job we know to be suspicious of anything they tell us!! 😂

[Richard_Nottm]

3 minutes ago, DUB said:

 

It's a good job we know to be suspicious of anything they tell us!! 

 

i said to the misssus belive nothing anyone tells you.  She ordered a tiguan r line DSG 7 SP last week and who knows what that will need.  

 

[LouCyffer]

It seems that manufacturers are increasingly structuring maintenance to be minimal during the initial 3 year period to make lease & PCP cheaper. All the big stuff occurs year 4 onwards. I concede that it was often thus but it's much more striking now, looking through service schedules.

 

For example, brake fluid change is often at 3 years, then every 2 years thereafter. Why? If it needs changing every two, why is the first change at 3? The fluid is the same, so a cynic would say it's to keep costs down on services. I've had this conversation with a former VW head tech, and he agreed entirely...

[Richard_Nottm]

Yes no doubt.

 

Bet noones had a DSG done yet in FL R :-)

 

I wonder if the missus R line tiguan will have dry or wet?  Only a 150bhp diesel.

[LouCyffer]

I'd be tempted to telephone a sample of VW dealers & see what they say. If they all sing from the same hymn sheet I'd be reassured. 

 

But I'd still ring VW UK as well 😆

[Richard_Nottm]

1 minute ago, LouCyffer said:

I'd be tempted to telephone a sample of VW dealers & see what they say. If they all sing from the same hymn sheet I'd be reassured. 

 

But I'd still ring VW UK as well 

If DSGs on the plan and discounted and in 4 years time i find it doesnt have oil it wont be the end of the world...can get it refunded...no doubt will ask more questions and see posts on here in the meantime.   This is a long way off.  Just wanted the plan all squared away due to me planning on keeping the car 4-6 years.

[LouCyffer]

Good plan. It's a shame when we can't trust VW dealer technical advice. I think too many of the staff suffer from 'bullsh#t baffles brains' syndrome. Instead of admitting they don't know the answer and undertaking to find out, they trot out some half baked answers. It's happened to me too often to be coincidental!

 

Long shot; if anyone with a FL7.5 could look in their service schedule, it might say....?

[Richard_Nottm]

1 minute ago, LouCyffer said:

Good plan. It's a shame when we can't trust VW dealer technical advice. I think too many of the staff suffer from 'bullsh#t baffles brains' syndrome. Instead of admitting they don't know the answer and undertaking to find out, they trot out some half baked answers. It's happened to me too often to be coincidental!

 

Long shot; if anyone with a FL7.5 could look in their service schedule, it might say....?

Its ok to say "i dont know" :-)

[LouCyffer]

If VW techs won't say it, neither will I 😆