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About AlanH

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  1. AlanH

    So disillusioned

    My apologies for this long post. In part it’s a venting of steam. But if anyone has any comments I’d be grateful to hear them. My 5-month-old car, owned from new, was damaged by a friend’s kid. This friend is not very well off and so I’ve ended up going through our insurance to fix it up and wearing the fairly hefty NZ$800 excess. I’ve kind of accepted that as the breaks of life. However… There are a number of problems with the repair. The finish on the paint job is dreadful, with smears to the rear and all down one side of the car. Additionally, there is damage to the rear passenger side door where, in the process of replacing the rear quarter glass panel, someone has prized off the door card with what looks like a screwdriver, damaging trim and paintwork around the door card. There are scrapes and scratches on the boot lid trim, as well as in the boot itself from where the rear glass has been replaced. And the Dynaudio has an intermittent fault where sound only comes from the front passenger side. It’s an absolute dog’s breakfast of a job (in my opinion, as I keep being reminded). The original damage was way less in comparison. Also, there are 6km on the clock from when I dropped the car off. I took photos of before and after. Yeah, only 6km, but still. I’ve given the repairer a chance to put things right, as I’m obliged to by consumer law here in NZ. His focus is on denial. He keeps repeating the phrase ‘I don’t know how that happened – it could have been anything’. After an intense discussion he agreed to take the car and sort it out. This also is an incredibly half-arsed job. He’s attempted to polish out the smears but they are still completely visible. He’s touched up the scratches around the door card, but they are still visible. No attempt to sort out the small dents from whatever tool was used to remove the door card. Door card is still scratched. And he’s denied any liability for the mess in the boot on the basis that I can’t prove it wasn’t like that before. And as far as explaining the 6km on the clock, first he absolutely denied anyone had driven the car. Then when I told him of photographic evidence he tried telling me he’d sub-contracted the glass replacement side of the job to a franchise around the corner. How far away? One kilometre. So that explains two km of the six. But then he claimed they’d made two trips. It’s pretty obvious to me he’s making this up as he goes along. Painful to be frank. He’s got his own glass workshop onsite. The repairer was recommended by my local VW dealership. So I went back there to let them know what happened. I just felt they needed to know that someone they had recommended had carried out an entirely unacceptable job, with no real ownership of responsibility and a pitiful attempt to rectify. Their response was that they wouldn’t get involved in the dispute. They distanced themselves from it entirely. I went off in a stew. Later I went back to the dealer to see if they could help ascertain whether the car had been ragged during the mystery 6km. I thought they might be in a position to give me some peace of mind. Head of service department just went into complete shutdown mode. He said they’d been in touch with the repairer, that my story didn’t add up and they weren’t prepared to discuss it any further. He wouldn’t entertain the notion of looking at the damage to the rear door, very obviously caused by careless removal of the door card. Repeated the line that they wouldn’t get involved in the dispute. But they’re perfectly happy to talk freely to the repairer? I find this contradictory. I’ll be talking to my insurance company tomorrow but I fear they will regard this as a dispute between me and the original repairer. So I guess it'll be going to small claims, but other than the pics of the mileage I have absolutely no proof of anything. It’s almost impossible to prove negligence. So gutted. This is my first nice car. 50 next year.
  2. AlanH

    Golf 7R Photos - Part 2

    Went for a nice drive today, volcanic shizz
  3. AlanH

    Happy New Year..!!

    Happy New Year to all on here. Great forum - informative, engaging, humorous and thoroughly decent!
  4. AlanH

    What are your plans for 2019?

    Car wise: planning a big roady around the south island of NZ in April/May. re-application of ceramic coating, which was ballsed up by a recent paint repair job. Personally: keep on keeping on and try harder than ever not to be a dick. 50th in April slight increase in dj gigs would be good build a car port for the second motor, which, though still darned useful for some things, has been relegated to the side of the garage now we have the R Peace to all this season, and happy solstice today, whichever hemisphere you may call home
  5. AlanH

    Some advice

    Hi all, I'm after some advice. My car is currently in the body shop for respraying of a couple of panels. It's 6 months old and when new it was detailed by a professional detailer, including ceramic coating (IGL Kenzo). This was done in the UK, I've since shipped the car to New Zealand. So ideally I'd get the resprayed panels re-applied with Kenzo. But the only guy in NZ offering this particular coating lives miles away from where I am, on a different island. It's not really practicable for me to get the work done by him. I've found another detailers, nice guys, very reputable. They use a different coating, and reckon there will be a visible difference in the look between the two coatings if they were to touch up the resprayed panels. So they recommend removing the Kenzo coating and then re-applying the coating they use to the car. So quite pricey and still a 450 mile round trip (I live a long way from anywhere!). The guys in the body shop reckon all these coatings are broadly the same product and are offering to coat the resprayed panels with a product called Dura-Seal. They say there won't be any difference between the two coatings. What would you do? Any advice greatly received, thanks.
  6. AlanH

    What would you buy

    Jag f-Type SVR. Have an enormous laugh in it for as long as you need, then maybe switch to an RS4 before returning to the Golf when it dawns on you how fantastic it really is :-)
  7. AlanH

    R in storage until May

    We get snow and black ice here on the central plateau, one of the reasons I bought the R. No salt in the grit they use in NZ, so should be sweet as in winter
  8. AlanH

    What was your first car?

    Mk3 Ford Escort 1100 estate, white. Put loads of miles on it travelling regularly between Brighton and Cumbria playing drums in dodgy goth bands. Happy days! Y reg? (Don't keep asking me why Reg, it just happens to be that year)
  9. AlanH

    Overloading an R Estate

    I use mine to cart sound equipment around. Comprises a load of Opus Audio gear which famously weighs a ton. The amps alone are 50kg each, fully loaded there's at least 200kg. Seems to cope with it absolutely fine - I just put a bit of extra pressure in the tyres. As Baldchap says above, it's like having 3 big blokes sitting in the back. The car doesn't sit particularly low on the suspension and drives fine. I put all the heavy stuff lower down mind, and don't have racks - might be a bit different if you've got weight on the roof. Also, mine is not an estate, just a hatch, so the weight is distributed more evenly between the axles.
  10. AlanH

    Golf 7R Photos - Part 2

    I bought a brand new one in the UK, came over to pick it up and have a bit of a holiday and then shipped the car to NZ. All that turned out about 17% cheaper than buying one new here in NZ. They're ridiculously expensive here for some reason. Specced it the same as the NZ ones so we can sell it in a few years. They're quite highly specced here. And now it's been here a week and some kid has chucked stones at it and there are about 20 chips on the rear passenger side pillar. Life!
  11. AlanH

    Golf 7R Photos - Part 2

    So this is the R in its new home and with new identity. All the way from the UK to the central North Island ski fields of New Zealand where I live.
  12. AlanH

    How common is the Golf R where you live?

    I don't think the 3 door is an option in NZ? I live in the central North Island. Despite the roads here crying out for Golf Rs there are none in these parts, although there is an R32 that blesses the local tarmac.
  13. AlanH

    Whats surprised you most about the R

    In fairness it's hard to get lost in NZ - there are only six roads
  14. AlanH

    The isle of skye

    R all the way, what else you got it for? I was there earlier this week and the roads are very good. Biggest problem is the volume of traffic but if you get out onto the peninsulas the roads are great. Had a blast hurrying to Elgol for the ferry. Travelled down to Armadale and the main issue was the massive amounts of insects splattered all over the front of the car due to all the hot weather they've been having. Took the ferry across to Mallaig and the road from here to Fort William is also a great ride.
  15. So 2 weeks in, just clocked the thousand miles and someone has scraped my rear passenger side wheel arch and door whilst parking in the next door space. First time I've parked in a space that isn't completely isolated miles up the back of the car park, but this was a busy M6 services with very few free spots. Managed to find a corner space, parked an inch away from the kerb, as far away from the next space as possible, dashed in for a sandwich and in those 3 minutes this guy's run the bumper of his Focus down the side of my car. Bloody careless, but credit to him he did wait for me to come back and owned up to it, which is pretty remarkable I guess. So yeah, dent repairs in Cumbria - anyone recommend somewhere? The damage is very minimal - minor dent and some of his paint on my wheel arch and door - but I'd like a proper job done. Is there anything I should be wary of? I've never bothered with this sort of thing til now, but this Golf R I'd like to keep looking new for more than 2 weeks I reckon.