A l 3 x Posted February 5, 2018 Report Share Posted February 5, 2018 Has anyone any similar experience with interparcel? To cut a long story short I sent a parcel with interparcel months ago which was delivered without hassle, a few weeks later I started to receive emails from them saying the parcel was undermeasured by myself and therefore they want circa £67 in additional charges. I have asked if they have evidence to back up this as to my knowledge the parcel was measured accurately. They've since sent a PDF file back with a table stating a measurement and that's literally it, apparently they cannot provide photo proof however they want this from me to settle the matter...however as the parcels been sent this is impossible. they are threatening to pass the matter to their legal team to decide if it is worth pursuing if I don't pay within 7 days. Can anybody advise if this is likely to lead anywhere? I obviously don't want to pay the absurd charges as I don't believe this is correct however as I cannot back this up with photos I'm unsure what to do, if it will end in a legal battle and a possible CCJ I would rather pay :/ thanks Quote Link to comment Share on other sites More sharing options...
goRt Posted February 5, 2018 Report Share Posted February 5, 2018 Has anyone any similar experience with interparcel? To cut a long story short I sent a parcel with interparcel months ago which was delivered without hassle, a few weeks later I started to receive emails from them saying the parcel was undermeasured by myself and therefore they want circa £67 in additional charges. I have asked if they have evidence to back up this as to my knowledge the parcel was measured accurately. They've since sent a PDF file back with a table stating a measurement and that's literally it, apparently they cannot provide photo proof however they want this from me to settle the matter...however as the parcels been sent this is impossible. they are threatening to pass the matter to their legal team to decide if it is worth pursuing if I don't pay within 7 days. Can anybody advise if this is likely to lead anywhere? I obviously don't want to pay the absurd charges as I don't believe this is correct however as I cannot back this up with photos I'm unsure what to do, if it will end in a legal battle and a possible CCJ I would rather pay :/ thanksYou're miles away from a ccj, that happens when you don't pay a court imposed fine.Let then pass it to their legal team who should present you with photograph evidence. They won't have any they're just trying to bully you.Sent from my Nexus 7 using Tapatalk Quote Link to comment Share on other sites More sharing options...
A l 3 x Posted February 5, 2018 Author Report Share Posted February 5, 2018 9 minutes ago, goRt said: You're miles away from a ccj, that happens when you don't pay a court imposed fine. Let then pass it to their legal team who should present you with photograph evidence. They won't have any they're just trying to bully you. Sent from my Nexus 7 using Tapatalk Thank you very much for the reassuring reply, that was my gut feeling. i asked them for photographic evidence and they stated they were "unable to provide this however due to the company's measuring device this can be used as evidence" which was regarding the table they sent me stating a measurement, and so since then I've ignored their emails requesting payment. The latest reply I've received from them is this: As long as this won't end up damaging my credit rating I would rather not pay this as I do not believe Iam in the wrong. Quote Link to comment Share on other sites More sharing options...
ashleyman Posted February 5, 2018 Report Share Posted February 5, 2018 I had this when I booked a delivery through Parcel2Go. Apparently I picked the wrong size and Hermes came after me for an extra £40. I never even thought to ask for any proof so ended up paying it. It did make me more careful when booking future couriers. Quote Link to comment Share on other sites More sharing options...
A l 3 x Posted February 5, 2018 Author Report Share Posted February 5, 2018 5 minutes ago, ashleyman said: I had this when I booked a delivery through Parcel2Go. Apparently I picked the wrong size and Hermes came after me for an extra £40. I never even thought to ask for any proof so ended up paying it. It did make me more careful when booking future couriers. This was my first thought but given I measured it and entered the dimensions I don't believe I'm wrong. In my eyes neither of us have any legible evidence but I'd rather not have to find out the hard way. I can't personally see them risking court over £70 with no photographic evidence? Quote Link to comment Share on other sites More sharing options...
goRt Posted February 5, 2018 Report Share Posted February 5, 2018 Thank you very much for the reassuring reply, that was my gut feeling. i asked them for photographic evidence and they stated they were "unable to provide this however due to the company's measuring device this can be used as evidence" which was regarding the table they sent me stating a measurement, and so since then I've ignored their emails requesting payment. The latest reply I've received from them is this: As long as this won't end up damaging my credit rating I would rather not pay this as I do not believe Iam in the wrong.You can lose in court and then pay within 14 days and not have a ccj.That email is just trying to scare you.If it goes to court it will be under the small claims fast track so no solicitor's costs, just reasonable travel costs, the minimal court fee and interest.They should just give up.Sent from my SM-G950F using Tapatalk Quote Link to comment Share on other sites More sharing options...
jrw Posted February 6, 2018 Report Share Posted February 6, 2018 Phone them up. It's a load of bs. You both entered into a contract when booking. They accepted by collecting and successfully delivering. If the size is incorrect that's their issue and should have held parcel and sent proof. A barcode laser measure on a conveyor isn't proof as it could be an open flap or stray label causing a mismeasure. Irrespective of this the charges are disproportionate so on that basis alone would be thrown out because they wouldn't have incurred those extra charges to deliver a parcel that's potentially only a couple cm out. Quote Link to comment Share on other sites More sharing options...
A l 3 x Posted February 6, 2018 Author Report Share Posted February 6, 2018 I've tried phoning them but unless you're willing to give in and pay they seem to just Keep you in a queue 😔 so I decided to email back which is when I've found out unless I can provide photographic evidence they don't want to know, despite them having no photographic evidence to prove the parcel was incorrect. I stopped replying to the emails chasing payment after that and have now received the one above, would you suggest replying and stating I've no intention to pay or just ignore it further? Quote Link to comment Share on other sites More sharing options...
goRt Posted February 6, 2018 Report Share Posted February 6, 2018 3 minutes ago, A l 3 x said: I've tried phoning them but unless you're willing to give in and pay they seem to just Keep you in a queue so I decided to email back which is when I've found out unless I can provide photographic evidence they don't want to know, despite them having no photographic evidence to prove the parcel was incorrect. I stopped replying to the emails chasing payment after that and have now received the one above, would you suggest replying and stating I've no intention to pay or just ignore it further? The burden of proof will lie with the claimant (them), you only have to defend any action. I'd reply to every email restating that you wish to see their evidence before proceeding Quote Link to comment Share on other sites More sharing options...
jrw Posted February 6, 2018 Report Share Posted February 6, 2018 53 minutes ago, goRt said: The burden of proof will lie with the claimant (them), you only have to defend any action. I'd reply to every email restating that you wish to see their evidence before proceeding This and also add that any further emails will be classed as harassment and be dealt with accordingly (i.e as per the usual responses to a parking fine) Shug 1 Quote Link to comment Share on other sites More sharing options...
A l 3 x Posted February 6, 2018 Author Report Share Posted February 6, 2018 Thanks both of you, I will let you know how it goes. Quote Link to comment Share on other sites More sharing options...
E-V-A-N-S Posted February 6, 2018 Report Share Posted February 6, 2018 Can’t see how they can do this without evidence. Like hell would I be paying it. Was the item in the parcel something you could get meaurements of now? Then add rough measurements on to allow for packaging, or even use sizes of packaging you used ie thickness of cardboard, bubblewrap etc, just to back up your case to prove it wasnt over the dimentions they are saying. Quote Link to comment Share on other sites More sharing options...
ashleyman Posted February 6, 2018 Report Share Posted February 6, 2018 Just had a look through old emails to see what I was sent. Mine was Parcelforce, not Hermes but this is what I got. I remember at the time being sure that I'd measure it out and had picked the right service but perhaps not. After much moaning to my wife, I paid up and forgot about it. They did send measurements though. Quote Link to comment Share on other sites More sharing options...
TechieAli Posted February 6, 2018 Report Share Posted February 6, 2018 Since interparcel is a broker of couriers and it would seem to suggest you could choose who delivered the item, i would contact actual courier to see if they weighted it or put a claim into interparcel. Or you can try to find out who did deliver it Quote Link to comment Share on other sites More sharing options...
baz2011uk Posted February 6, 2018 Report Share Posted February 6, 2018 i work in logistics and transport mate its all bs trying their luck play them at their own game and get a package that is under the right DIMS and take photos then edit the properties of the photos and change the taken date and save them then pop that into an email to them guarantee that will be the last you hear from them if they ask why you took the photos (as it would be strange to do tbh) tell them you do it when trying out new carriers as you ship this typical size box/product weekly and take photos for proof of damages and DIM errors also get the weight in there as well if you can if you can get hold of a box that has the DIMS pre printed on the box thats even better as you can say the photo was just proof of damages if they accrued A l 3 x 1 Quote Link to comment Share on other sites More sharing options...
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