Volkswagon golf r paint warranty claim

[Moar1888]

Just wandering if anyone has any experience with rust on there golf r and trying the warranty process with volkswagon. I tried a claim due to both wings on my 16 plate golf r rusting and got rejected, is this fair or should I raise another claim.

[delboy01]

What reason did they give for rejection. Accident damage, mud guards trapping moisture or a third party sill extension causing an issue. ?

Have you had the car since new.

 

[cocovs6]

If the paint is original and there are no body modifications in that area you should have a claim. However I stand corrected on this next point but paintwork warranty is 3 years and corrosion warranty is 7 years. I am talking from previous experience with Audi regarding Audi RS4 I owned.

 

My RS4 was 5 years old when I bought it and it had several spots of bubbling rust on rear arches/quarter and bottom of rear door. I went to local Audi dealer who confirmed it was original paint and had no body modifications. Claim sent to Audi UK who rejected claim as it was 5 years old it was out of the paintwork warranty. They said it is not covered under corrosion warranty as believe it or not the rust protection is "painted on so only covered under paintwork warranty". This is a total kop out as the body is dipped in rust protection and not painted on.

 

The moral of this is they will find a way to reject a claim whether it is justified or not and expect some b******t reason for rejecting it.

[GoldenGun]

That is shocking.  Would have thought a corrosion warranty should be there to deal with exactly this type of issue!

[R_wannabe_owner]

Success in getting VW to authorise Paintwork and Corrosion warranty claims seems to be very hit and miss. Rusting front wings was a fairly common issue on the mk5 Golf, caused either by foam support blocks inserted between the inner and outer wings becoming saturated with water or the edge of the plastic wheel arch liner rubbing against the reverse side of the wing. The approach by VW to these corrosion warranty claims was very inconsistent; some owners managed to get their rusty panels replaced, some panels were repaired, VW made a goodwill contribution in some other cases, and some owners’ claims were denied completely. On those claims that were denied, VW often cited the damage was due to a mechanical defect! 
 

Invariably, where there is visible corrosion damage on an external panel, VW are likely to cite the damage is due to an ‘external influence’, meaning in their view it’s been caused by something like an impact from a stone chip which wouldn’t be covered under the paintwork warranty, rather than being due to a defect in the paint, the painting process or preparation of the body shell for painting which should be covered. If the claim is considered under the corrosion warranty, ‘through rusting’ is covered, but external rusting isn’t, so presumably, the only corrosion damage that’s covered would be where a panel has rusted through from the inside out. Therefore, if you were to raise another claim, I think you’d very likely get the same “not covered under warranty” response back from VW. You could try - nothing ventured, nothing gained as they say - but you’d probably be better off taking it to a reputable, high quality body shop and getting them to repair it (unfortunately at your cost) before it gets any worse.  

 

 

[cocovs6]

1 hour ago, R_wannabe_owner said:

Success in getting VW to authorise Paintwork and Corrosion warranty claims seems to be very hit and miss. Rusting front wings was a fairly common issue on the mk5 Golf, caused either by foam support blocks inserted between the inner and outer wings becoming saturated with water or the edge of the plastic wheel arch liner rubbing against the reverse side of the wing. The approach by VW to these corrosion warranty claims was very inconsistent; some owners managed to get their rusty panels replaced, some panels were repaired, VW made a goodwill contribution in some other cases, and some owners’ claims were denied completely. On those claims that were denied, VW often cited the damage was due to a mechanical defect! 
 

Invariably, where there is visible corrosion damage on an external panel, VW are likely to cite the damage is due to an ‘external influence’, meaning in their view it’s been caused by something like an impact from a stone chip which wouldn’t be covered under the paintwork warranty, rather than being due to a defect in the paint, the painting process or preparation of the body shell for painting which should be covered. If the claim is considered under the corrosion warranty, ‘through rusting’ is covered, but external rusting isn’t, so presumably, the only corrosion damage that’s covered would be where a panel has rusted through from the inside out. Therefore, if you were to raise another claim, I think you’d very likely get the same “not covered under warranty” response back from VW. You could try - nothing ventured, nothing gained as they say - but you’d probably be better off taking it to a reputable, high quality body shop and getting them to repair it (unfortunately at your cost) before it gets any worse.  

 

 

Absolutely on the money!!!!

[GaryP]

Hmm - made me think about taking SWMBO's iX35 down to Hyundai to look at the corrosion happening on the top of a rear door, on the inside below/under the door rubber.  Only got it on one door - hopefully can be claimed for!  Thanks for the prompt - apols its not an R - I do need to touch up some stone chips on my R Bonnet though!!

 

[Raiden]

When I had a MK5 R32 they did my wings after a lot of moaning. Car was 5 years old when I bought it


Sent from my iPhone using Tapatalk

[jrw]

11 hours ago, R_wannabe_owner said:

Success in getting VW to authorise Paintwork and Corrosion warranty claims seems to be very hit and miss. Rusting front wings was a fairly common issue on the mk5 Golf, caused either by foam support blocks inserted between the inner and outer wings becoming saturated with water or the edge of the plastic wheel arch liner rubbing against the reverse side of the wing. The approach by VW to these corrosion warranty claims was very inconsistent; some owners managed to get their rusty panels replaced, some panels were repaired, VW made a goodwill contribution in some other cases, and some owners’ claims were denied completely. On those claims that were denied, VW often cited the damage was due to a mechanical defect! 
 

Invariably, where there is visible corrosion damage on an external panel, VW are likely to cite the damage is due to an ‘external influence’, meaning in their view it’s been caused by something like an impact from a stone chip which wouldn’t be covered under the paintwork warranty, rather than being due to a defect in the paint, the painting process or preparation of the body shell for painting which should be covered. If the claim is considered under the corrosion warranty, ‘through rusting’ is covered, but external rusting isn’t, so presumably, the only corrosion damage that’s covered would be where a panel has rusted through from the inside out. Therefore, if you were to raise another claim, I think you’d very likely get the same “not covered under warranty” response back from VW. You could try - nothing ventured, nothing gained as they say - but you’d probably be better off taking it to a reputable, high quality body shop and getting them to repair it (unfortunately at your cost) before it gets any worse.  

 

 

This. 

 

I had this on my Bora (mk4 suffered same wing corrosion from foam blocks, there was even a bulletin for it is VW America)

 

After 4 failed repairs I demanded new wings which they rejected citing external influence.....which didn't really wash considering they'd repaired under warranty 4 times. 

 

I took it to an independent VAG approved bodyshop who agreed it was from inside out, new wings were required and it was a known issue.  Fast forward 6 months and 4 hrs from deadline I gave them before going through small claims, they agreed to replace both wings but not at my indie as they weren't VW approved......I said, you may want to check that....5 min later she called back and got it booked in! 

 

I would say that the area there is prone to stone chips and road debris so they'd stand by the 3yr paintwork warranty as its not inside out corrosion, instead just surface rust from a paint defect. 

[Moar1888]

Thanks for all the replies much appreciated! A little about the situation I purchased the car from volkswagon garage in kings lynn about a year and a half ago. The car was in perfect condition including paint and I even went further by paying for a 800 pound ceramic coating that lasts 3 years which makes this even more frustrating, I got in contact with hawco inverness and took my car in where they paint checked it and took photos and said I'd definitely be eligible for a claim seeing the car is so new. About 3 days later they rejected my claim so I will be back on the phone to see if I can try again to get it resolved. 

[Howster]

On 07/01/2021 at 09:09, Moar1888 said:

Just wandering if anyone has any experience with rust on there golf r and trying the warranty process with volkswagon. I tried a claim due to both wings on my 16 plate golf r rusting and got rejected, is this fair or should I raise another claim.

, ive got exactly the same issue, car is less than 3 years old. did you eventually have any joy with VW or did you have to get it fixed yourself?

 

If so how did they fix it?

 

[Bigmike]

I have made some spats out of some flexible mud guard type things when looking at the design of mk7 I could see this could be a potential problem